State Farm® Insurance Agent Susan Balderson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bailey Porter
August 7, 2026
"Great agent, excellent service!"
"Thank you so much!!"
Sophia Crenshaw
July 28, 2026
"Kim was and is the best!!"
"Thanks so much for your review! We’re glad to hear Kim was there for you and provided such great support. "
Stanley Wade
July 24, 2026
"State Farm is the best"
"Thank you so much!!!"
T Dunlap
July 23, 2026
"Kim was very helpful in finding the policies that I needed"
"Thank you so much!! We are so glad she could help you!"
Andrell Ford
July 15, 2026
"Susan is great!"
"Thank you so much!!"
Isaac Adams
July 11, 2026
"They were friendly, knowledgeable and took gtear care off me and my needs"
"Thank you so much for the 5 star rating! We truly appreciate you."
Amanda Adamson
July 9, 2026
"Kim was extremely helpful and patient setting up our renters insurance and pulling auto insurance quotes as well. Great customer service and easy to work worth. 10/10 recommend"
"Thank you!! Your feedback is so important to us and we strive daily to provide excellent customer service!! We are so thankful for Kim!!"
stephanie s
July 6, 2026
"Kim was absolutely wonderful to work with! She took the time to review my current auto policy, answered all of my questions, and found ways to save me money without sacrificing the coverage I needed. She was knowledgeable, patient, and genuinely cared about helping me get the best value. The entire process was easy and stress-free. I highly recommend Kim to anyone looking for great customer service and someone who will go the extra mile to help you save on your auto insurance!"
"Thanks so much for the awesome review! We’re really glad you had a great experience with Kim and that the process felt easy and stress-free. If you ever need anything, we’re here to help!"
julani moss
July 6, 2026
"Kim was very nice to me.❤️💯👍"
"Thank you so much!!"
David Robertson
July 2, 2026
"Great group of ladies, so glad Kaitlyn could help with my life insurance policy."
"Yay! Thanks for sharing your experience! So glad Kaitlyn could help you with your life insurance policy. We’re here if you ever need anything"
Mike Johns
July 2, 2026
"So easy to work with very professional and I’m very happy with the agents"
"We appreciate your kind words! Our team works hard to make the process smooth and professional. Glad you’re happy! 🎉"
Rhonda Robinson
July 2, 2026
"Such wonderful people. I was treated with kindness and all my questions we're answered. I highly recommend this office and company."
"We’re grateful for your review, and we love hearing that you were treated with care. Thanks for trusting us! 🌟"
Connie Burnett
July 1, 2026
"Thank you for Amber and the other good folks at State Farm!"
"We appreciate your comments so much!! "
Robert Tincher
June 30, 2026
"Really nice lady's helped me with all my questions."
"Thanks so much for the review! 😊 We’re glad the ladies were able to help you with all your questions. We appreciate you!"
LJ Williams
June 30, 2026
"Getting my policy set up was incredibly easy and straightforward. Kaitlyn was fantastic to work with—she was friendly, knowledgeable, and made the entire process simple from start to finish. I highly recommend working with her!"
"Thank you so much for the great review! We’re happy to hear setting up your policy was easy and that Kaitlyn was friendly, knowledgeable, and made everything simple. Thanks for recommending her—we truly appreciate it"
Amber Ashby
June 30, 2026
"I switched to State Farm about a year ago and have been using Kim the entire time. What a treat to have someone so wonderful to work with. She solves any issues promptly, asks plenty of questions to find me the best policies and just has been a joy through the whole thing. I have insurance and life policies at a great rate thanks to all of her help. If you’re looking for a change, Kim is your go to girl."
"Aww thank you for the awesome review! We’re so glad Kim has been taking great care of you and making everything easy. She truly enjoys helping people find the right coverage and getting issues handled fast. Thanks for your trust and for recommending us! 😊"
Michael Mulligan
June 20, 2026
"Kimberly Atwood made the process of finding a policy that provided great coverage and was affordable very easy.
I highly recommend her to anyone shopping for home or car insurance."
"Thank you so much for your review! We’re glad the process helped you find home and car coverage that fit your needs and your budget. We truly appreciate your recommendation to others. Please don’t hesitate to reach out if we can help with anything in the future."
D K
June 19, 2026
"Working with Amber Trent for State Farm has truly been a blessing. She helped me obtain insurance for my new car and made it easy to find affordable coverage."
"Thank you for the wonderful review! We’re so glad Amber was able to help you get coverage for your new car and make the process easy. If you ever need anything else, we’re here to help. "
Ben Maitlen
June 18, 2026
"Most friendly and helpful staff at any insurance company I've ever worked with wish I could give them more stars!!!!!"
"Thank you so much for your Google review! We truly appreciate your kind words and are glad you had a friendly and helpful experience with our team. We’re here whenever you need anything."
Surya Sairam
June 16, 2026
"I can’t say enough great things about Kaitlyn and Susana! Their professionalism, kindness, and dedication made the entire process smooth and stress-free. They took the time to answer all my questions and truly made me feel valued as a client. It’s rare to find people who genuinely care and go above and beyond to help. I’m incredibly grateful for their support and highly recommend them to anyone looking for outstanding insurance agents!"
"Thank you so much for your kind review. We are glad we were able to help you find the right coverage but also make the process simple too. "
Nicole Vaughn
June 4, 2026
"Kaitlyn was super helpful and everyone was super nice!"
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Susan Balderson’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Vinton ."
Melissa Smith
June 3, 2026
"Amber is amazing! She’s very knowledgeable and personable and takes time to answer questions and explain any questions you have. Super friendly!"
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Susan Balderson’s Team here in Vinton . "
KELLY WILMER
May 23, 2026
"I dealt with Kimberly Atwood and she was outstanding! She was very attentive to what I was looking for and gave me a great price! I look forward to dealing with her in the future."
"Thank you so much for taking the time to leave us a review. We are so happy we got a price that worked for you and you made the move over! "
Kimberly
April 29, 2026
"Everyone at this office has been awesome.
Have had car and renters a good while. Kim walked me through a life ins. Policy with great ease. Friendly nice polite!!!!"
"Thank you so much for your kind words. We strive to provide great customer service and make insurance easy! "
Carlos Mercado
April 26, 2026
"Amazing service. Fast and with answers. They help me to make this quote and decision easy."
"Greetings Carlos, We're delighted to hear about your experience! We're thrilled that you had a great experience."