Reviews
State Farm® Agent Susan Balderson
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
La Shon Walden
October 30, 2026
"Amber received my information online for auto insurance. She quickly jumped into action to quote the car insurance. She wasnt able to reach me but Amber left me a voicemail with the quote in full details including the payments. Not only did she contact me via telephone. She followed that call up with an email and again going over the details of the quote. Amber went far and behind the call of duty. I like the part where she leave the quote on voicemail, text and email. So I had no other choice but to give her my sons business. And now me and a family member is awaiting our quote. Anyone else would have just called asking for a return call for the quote. Amber was very professional and I love the fact that she went over the entire quote leaving the amount. I didnt have to call an agent back and wait for them to go over the quote. Amber put all her cards on the table from the start."
We responded:
"Thank you so much for this wonderful review! We love hearing that Amber went above and beyond to make the quoting process easy and convenient for you. She truly cares about making sure our customers have all the information they need without having to chase down answers. We appreciate you trusting us with your son's insurance and giving us the opportunity to help you and your family as well. Welcome to our State Farm family! "
Melissa Mcsherry
October 28, 2026
"Kimberly Atwood is amazing. Thanks so much for all that you do . 🙂"
We responded:
"Thank you so much for your kind words! We’re lucky to have Kim on our team, and I know she’ll appreciate hearing this! We appreciate you taking the time to share! 😊 "
Wendy Hughes
October 28, 2026
"They have worked hard completing all that i had going on. I appreciate how kind they were in dealing with it all"
We responded:
"Thank you so much for your kind words! We're so glad our team could help you get everything taken care of. We know insurance can sometimes be a lot to deal with, and we appreciate you trusting us to help make the process easier! "
Bikash Thapa
October 23, 2026
"I had a great experience with State Farm! The entire process was simple and hassle-free. Everything was handled over the phone, and the steps were easy to follow. The service was quick, smooth, and efficient. I really appreciate how easy they made the whole process. Highly recommend!"
We responded:
"Thank you so much for the wonderful review! We're so glad we could make the process quick and easy for you. We appreciate you trusting our team with your insurance needs and taking the time to share your experience. Thanks again for your recommendation! "
Terry Brown
October 14, 2026
"Kimberly was very friendly and helpful in answering my questions very knowledgeable"
We responded:
"Thank you so much for your kind words!! We are always here to help!"
Cody Stockton
October 1, 2026
"Great service and quick! Very helpful and nice! Highly recommended! 😊"
We responded:
"Thank you so much for the kind review and recommendation! 😊 We’re so glad we could provide quick, helpful service. We truly appreciate you choosing our State Farm office!"
Dakesha Carson
September 21, 2026
"Very good customer service fast easy and knowledgeable"
We responded:
"Thank you so much for your kind review! We are so happy that we could help you get your auto insurance taken care of! "
Robert Tincher
September 17, 2026
"Really nice lady's helped me with all my questions."
We responded:
"Thanks so much for the review! 😊 We’re glad the ladies were able to help you with all your questions. We appreciate you!"
Phyllis Hayden
September 11, 2026
"Comfortable and precise execution"
We responded:
"Thank you for the great review! We appreciate your kind words and are glad you had a positive experience with our team! "
Crystal Wolfenbarger
September 9, 2026
"Kim is great! Very professional and efficient. We needed a quote and she got back to us quickly."
We responded:
"That’s great news!! Thank you for your feedback!"
Dale Wolfenbarger
September 8, 2026
"Kim is amazing and takes great care of our personal and business insurance needs!"
We responded:
"Thank you so much! We’re lucky to have Kim on our team, and we love hearing how well she takes care of both your personal and business insurance needs. We truly appreciate your trust in our office!"
Karen Stilton
September 4, 2026
"I was in good hands when I called my local State Farm office, hoping to save money and stay protected. And Kim Atwood helped me do both! She was super personable and patient with me and went above and beyond to meet my needs. I'm also very happy with the rates State Farm provides. I'd definitely recommend them!"
We responded:
"Thank you so much for the wonderful review! We’re so glad Kim was able to help you save money while making sure you still had the protection you needed. She truly cares about taking the time to find the right fit for each customer, and we’re lucky to have her on our team. We really appreciate your recommendation and your trust in our office!"
kd broughman
September 4, 2026
"Very helpful! Explained and answered all my questions!"
We responded:
"Wow, thank you for the 5-star review, kd! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
gameinformer 02
September 3, 2026
"Kim was very respectful and helped me get full coverage on my truck and life insurance!"
We responded:
"Thank you so much for the kind review! We’re glad Kim was able to help you with your truck coverage and life insurance. We truly appreciate you trusting our office with your insurance needs!"
Bailey Porter
August 7, 2026
"Great agent, excellent service!"
We responded:
"Thank you so much!!"
T Dunlap
July 23, 2026
"Kim was very helpful in finding the policies that I needed"
We responded:
"Thank you so much!! We are so glad she could help you!"
Andrell Ford
July 15, 2026
"Susan is great!"
We responded:
"Thank you so much!!"
Amanda Adamson
July 9, 2026
"Kim was extremely helpful and patient setting up our renters insurance and pulling auto insurance quotes as well. Great customer service and easy to work worth. 10/10 recommend"
We responded:
"Thank you!! Your feedback is so important to us and we strive daily to provide excellent customer service!! We are so thankful for Kim!!"
Rhonda Robinson
July 2, 2026
"Such wonderful people. I was treated with kindness and all my questions we're answered. I highly recommend this office and company."
We responded:
"We’re grateful for your review, and we love hearing that you were treated with care. Thanks for trusting us! 🌟"
Connie Burnett
July 1, 2026
"Thank you for Amber and the other good folks at State Farm!"
We responded:
"We appreciate your comments so much!! "
LJ Williams
June 30, 2026
"Getting my policy set up was incredibly easy and straightforward. Kaitlyn was fantastic to work with—she was friendly, knowledgeable, and made the entire process simple from start to finish. I highly recommend working with her!"
We responded:
"Thank you so much for the great review! We’re happy to hear setting up your policy was easy and that Kaitlyn was friendly, knowledgeable, and made everything simple. Thanks for recommending her—we truly appreciate it"
Amber Ashby
June 30, 2026
"I switched to State Farm about a year ago and have been using Kim the entire time. What a treat to have someone so wonderful to work with. She solves any issues promptly, asks plenty of questions to find me the best policies and just has been a joy through the whole thing. I have insurance and life policies at a great rate thanks to all of her help. If you’re looking for a change, Kim is your go to girl."
We responded:
"Aww thank you for the awesome review! We’re so glad Kim has been taking great care of you and making everything easy. She truly enjoys helping people find the right coverage and getting issues handled fast. Thanks for your trust and for recommending us! 😊"
Michael Mulligan
June 20, 2026
"Kimberly Atwood made the process of finding a policy that provided great coverage and was affordable very easy.
I highly recommend her to anyone shopping for home or car insurance."
We responded:
"Thank you so much for your review! We’re glad the process helped you find home and car coverage that fit your needs and your budget. We truly appreciate your recommendation to others. Please don’t hesitate to reach out if we can help with anything in the future."
D K
June 19, 2026
"Working with Amber Trent for State Farm has truly been a blessing. She helped me obtain insurance for my new car and made it easy to find affordable coverage."
We responded:
"Thank you for the wonderful review! We’re so glad Amber was able to help you get coverage for your new car and make the process easy. If you ever need anything else, we’re here to help. "
Ben Maitlen
June 18, 2026
"Most friendly and helpful staff at any insurance company I've ever worked with wish I could give them more stars!!!!!"
We responded:
"Thank you so much for your Google review! We truly appreciate your kind words and are glad you had a friendly and helpful experience with our team. We’re here whenever you need anything."